SHIPPING DESTINATION

CONTU ships worldwide from Germany. One your order has been shipped, you will receive a notification to the email you have provided.

Please note international orders may be subject to import duties and customs taxes. All incurred charges are the responsibility of the buyer, as CONTU has no control over these.

SHIPPING COSTS

Please proceed to the checkout to calculate the shipping price. Shipping costs are calculated at checkout once the shipping destination is selected, so you will be aware of the shipping cost before submitting your order.

SHIPPING TIME

Shipping time varies greatly depending on the respective carrier. Delivery times vary based on location, local customs, and delays caused by the ongoing pandemic. For shipments within Germany we currently estimate 2-4 working days, for shipments within Europe 3-5 working days. International shipment can take up to 1-2 weeks.

Unfortunately we cannot predict any exact arrival time and we cannot be hold accountable for the shipment time. If your shipment has not arrived within 2 weeks in Europe, including Germany, and longer than 3 weeks for international shipments, we kindly ask you to contact us via the contact form or via email at hello@contumag.com Thank you!

ADDRESS CHANGE

To ensure that your copy arrives smoothly, we ask that you notify us of any address changes as soon as possible.

Unfortunately, we are unable to reroute any magazines which have already been shipped as we have no means of interfering the shipment process once your order has been handed over to the respective carrier. Please kindly note, that if this occurs, we are happy to provide you with a replacement. Please note that you still have to cover the shipping fees.

Are you a store and would like to stock our magazines?

Please send us an email to hello@contumag.com

We will get back to you shortly.

Payment can be made by Pay Pal and Credit Card.

The payment methods are stated in the check out process, too.

If you would like to choose payment via bank transfer, please send us an email to hello@contumag. We will then contact you with further information.

You have the right to cancel the agreement of purchase without justification within 14 days of the date on which you have placed the order online on the CONTU website or come in physical possession of the product you bought on the CONTU website. Please note, the item must be in the same condition as when you received it. When you return an item you bought on the CONTU website, you will have to pay the returning cost yourself. Upon return, you will receive the money or in the event of a damaged product, when we’ve had the opportunity to investigate the returned item.  

Non-returnable items: 

- Gift cards/ vouchers 

Please note that we will not return money for gift cards or vouchers, nor are gift cards returnable. 

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable). 

Non-refundable items: 

• Books/ Magazines with obvious signs of use 

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error 

• Any item that is returned more than 14 days after delivery 

• Gift cards or vouchers 

Refunds (if applicable): 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds: 

If you have not received a refund yet that has been approved by us, and your bank account does not state a refund, we kindly advise to contact your credit card company or the respective payment forwarder. It may take some time before your refund is officially posted. We kindly advise you to contact your bank, too. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@contumag.com, stating your name and order number. We will then in touch with you shortly. 

Sale items: 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.  

Gifts: 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.  

Shipping: 

If you wish to return a product to us under the oben stated circumstances, we kindly ask you to send us an email beforehand, stating your name and order number. Please send an email to hello@contumag.com. We will then in touch with you shortly. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over EUR 75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

Do you have questions or queries and would like to get in contact?

Please send an email to hello@contumag.com

We will be in touch shortly. Thank you!